Privacy Policy
Effective Date: January 28th, 2026
At TrichoMed Hair Health Clinic (“TrichoMed,” “we,” “our,” or “us”), protecting your privacy is a priority. We are committed to safeguarding the personal and health information you share with us and handling it responsibly, transparently, and in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario privacy legislation.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, services, and clinic.
Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Date of birth
- Address (if required for medical or administrative purposes)
Health and Medical Information
- Hair and scalp concerns
- Medical history relevant to hair loss
- Consultation notes and treatment plans
- Diagnostic images and photographs
- Information shared during consultations or discovery calls
Website and Technical Information
- IP address
- Browser type and device information
- Pages visited and interactions on our website
- Cookies and similar tracking technologies
How We Use Your Information
Your information is collected and used for the following purposes:
- To respond to inquiries and schedule appointments
- To conduct discovery calls and consultations
- To provide medical, trichological, and hair health services
- To assess suitability for treatments and programs
- To maintain accurate patient records
- To communicate appointment reminders, follow-ups, and relevant clinic information
- To improve our website, services, and patient experience
- To comply with legal, regulatory, and professional obligations
We only collect information that is reasonably necessary for these purposes.
Consent
By submitting information through our website, forms, or during consultations, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
You may withdraw consent at any time, subject to legal or clinical requirements, by contacting us using the information below.
Disclosure of Information
We do not sell or rent your personal information.
Your information may be shared only when necessary and appropriate, including with:
- Licensed doctors and trichologists involved in your care
- Diagnostic laboratories or service providers (when required for assessments)
- Secure third-party platforms used for scheduling, electronic medical records, or communications
- Regulatory or legal authorities when required by law
All third parties are required to maintain appropriate confidentiality and security standards.
OHIP and Insured Services
Medical doctor visits and medically necessary services may be covered by OHIP when applicable. Information collected for insured services is handled in accordance with provincial health privacy requirements.
Non-OHIP insured services, including trichology assessments and program coordination, are governed by this Privacy Policy.
Data Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, or disclosure. This includes secure systems for electronic medical records, encrypted communications where appropriate, and restricted access to patient information.
While no system can guarantee absolute security, we are committed to maintaining industry-standard safeguards.
Retention of Information
We retain personal and medical information only as long as necessary to fulfill clinical, legal, and regulatory requirements. Records are securely stored and disposed of in accordance with professional standards.
Access and Correction
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate or incomplete information
Requests can be made by contacting us directly. Certain limitations may apply in accordance with applicable laws.
Cookies and Website Analytics
Our website may use cookies and analytics tools to improve functionality and user experience. These tools do not collect personally identifiable health information.
You can modify your browser settings to manage or disable cookies if you choose.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy, your personal information, or how your data is handled, please contact us:
TrichoMed Hair Health Clinic
1225 Queensway East Unit. 34
Mississauga, Ontario. L4Y 0G4
Email: info@trichomedhairhealthclinic.com